Contactless Hotel Ordering Platform
Collaborating closely, we developed a tailored platform that streamlines ordering and payment processes, simplifying operations and enhancing the customer experience.
About
Our client is a digital platform designed for the hotel industry, enabling guests to place and pay for room service and restaurant orders quickly and conveniently. It streamlines the ordering process, enhancing both guest experience and operational efficiency.
Results
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80% of hotel guests adopted contactless ordering within 3 months
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10,000+ orders processed in the first quarter
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50% reduction in order fulfillment time
Services
Tech Stack
Challenge
Amid the Coronavirus pandemic, the hospitality industry faced an urgent need to adopt contactless services-especially for food ordering-to ensure guest safety and convenience. The goal behind our customer's platform was to offer guests at Accor hotels a seamless way to order, pay for, and receive food in their rooms with minimal effort and maximum safety.
Solution
The application developed was mainly aimed towards catering to hotel customers that wanted food delivered to their rooms. The application offered a way for them to see the available menu by scanning a QR in their rooms and paying for their food using their preferred method. A few outstanding features of the application include possibility of ordering food directly to the customer's room with no hassle, ability to tailor ordered items to customer's preference, ability to pay for an order using a room code, ability to use several types of vouchers (percentage, flat amount, multi-purchase), integration with Oracle POS for a streamlined experience for hotel staff. Over the time, the application evolved to also cater to cantinas, specifically in university campuses, where customers could pick up their food and scan codes through the application, leading to a completely unassisted experience from entry to exit.
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